Skills & Competencies for Information Technology Supervisor
Information Technology Supervisor job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for Information Technology Supervisor
Supervises employees of the information technology department in accordance with organizational policies and goals.
JOB RESPONSIBILITIES for Information Technology Supervisor
Ensures proper functioning of the organization's information systems and makes upgrades as necessary. Helps business operations groups utilize information systems to improve their efficiency. Keeps computer equipment, hardware, and software updated to meet organizational needs. Follows appropriate programming procedures. Responds to complex, escalated matters and ensures projects are conducted effectively and recommendations and reports are accurate and timely. A level II supervisor has authority for personnel actions and oversees most day-to-day operations of group.
Information Technology Supervisor SALARY RANGE
BASE 50%
$122,297
TOTAL 50%
$128,226
Job Level
M00
Job Code
IT10000272
Education/Degree
Bachelor's Degree
Reports To
Manager or Head of a Unit/Department
Information Technology Supervisor Skills and Competencies List
11 general skills or competencies (Job family competencies) for Information Technology Supervisor
1
Job Family Competencies –
Business Continuity
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Compares the difference between contingency and business continuity plans.
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Level 2 Behaviors
(Light Experience)
Documents risk assessment processes to support the development of an IT business continuity plan.
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Level 3 Behaviors
(Moderate Experience)
Executes disaster recovery plans to meet organizational business continuity requirements.
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Level 4 Behaviors
(Extensive Experience)
Evaluates business continuity plans to ensure effectiveness in responding to incidents.
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Level 5 Behaviors
(Mastery)
Develops and drives business continuity protocols to minimize disruption to business operations.
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2
Job Family Competencies –
Disaster Recovery
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Explains the importance and benefits of a proactive disaster recovery plan.
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Level 2 Behaviors
(Light Experience)
Documents issues that arise during disaster recovery testing to ensure execution of appropriate remediation plan.
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Level 3 Behaviors
(Moderate Experience)
Implements disaster recovery solutions and backup procedures to maintain full business continuity.
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Level 4 Behaviors
(Extensive Experience)
Develops standard operating procedures for network outages and disasters to streamline recovery actions.
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Level 5 Behaviors
(Mastery)
Designs metrics to evaluate the effectiveness of disaster recovery strategies and processes.
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3
Information Technology Supervisor
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Information Technology Supervisor
Proficiency Level - 4
5
Competency for -
Information Technology Supervisor
Proficiency Level - 5
13 soft skills or competencies (core competencies) for Information Technology Supervisor
1
Core Competencies –
Planning and Organizing
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Documents best practices in planning and organizing work to address important tasks.
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Level 2 Behaviors
(Light Experience)
Discusses the positive and negative outcomes of planning and organization in the workplace.
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Level 3 Behaviors
(Moderate Experience)
Helps set up new practices to anticipate and address the needs of planning and organization initiatives.
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Level 4 Behaviors
(Extensive Experience)
Facilitates the adoption of advanced tools to streamline the process of planning and organization.
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Level 5 Behaviors
(Mastery)
Develops best practices in planning and organizing activities to improve organizational efficiency.
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2
Core Competencies –
Coordination
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Illustrates the abilities and competencies necessary for coordination.
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Level 2 Behaviors
(Light Experience)
Plans work schedules for a simple project.
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Level 3 Behaviors
(Moderate Experience)
Creates contingency plans to mitigate emergencies and prepare for most circumstances.
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Level 4 Behaviors
(Extensive Experience)
Develops working processes and detailed planning for a brand new project.
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Level 5 Behaviors
(Mastery)
Establishes measures to assess progress against the plan.
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3
Information Technology Supervisor
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Information Technology Supervisor
Proficiency Level - 4
5
Competency for -
Information Technology Supervisor
Proficiency Level - 5
Summary of Information Technology Supervisor skills and competencies
There are 0 hard skills for Information Technology Supervisor.
11 general skills for Information Technology Supervisor, Business Continuity, Disaster Recovery, Information Management, etc.
13 soft skills for Information Technology Supervisor, Planning and Organizing, Coordination, Judgment and Decision Making, etc.
While the list totals 24 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Information Technology Supervisor, he or she needs to be proficient in Planning and Organizing, be proficient in Coordination, and be proficient in Judgment and Decision Making.
11 general skills for Information Technology Supervisor, Business Continuity, Disaster Recovery, Information Management, etc.
13 soft skills for Information Technology Supervisor, Planning and Organizing, Coordination, Judgment and Decision Making, etc.
While the list totals 24 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Information Technology Supervisor, he or she needs to be proficient in Planning and Organizing, be proficient in Coordination, and be proficient in Judgment and Decision Making.
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